Shipping policy

Last Updated: August 26, 2026

At Vikingo, we work to ensure that your order is prepared, shipped and delivered as efficiently and safely as possible.

This Shipping Policy applies to orders placed through the Vikingo Canada online store and should be read together with our Terms of Service and Return, Refund & Warranty Policy.

Nothing in this Shipping Policy limits any rights or remedies available to consumers under applicable Canadian federal, provincial or territorial consumer protection laws.

1. SHIPPING DESTINATIONS

Vikingo ships to eligible addresses within Canada.

Shipping availability may vary depending on:

  • province or territory;
  • postal code;
  • product size and weight;
  • carrier coverage;
  • accessibility of the delivery location; and
  • other logistical restrictions.

Available shipping options for your specific address will be displayed during checkout.

Certain remote or difficult-to-access locations may require additional shipping time or may have limited shipping options.

If we are unable to ship an order to the address provided, we will contact the customer and provide the appropriate options in accordance with applicable law.

2. ORDER PROCESSING

Orders are processed after payment has been successfully authorized or confirmed.

Processing time refers to the period required to:

  • confirm the order;
  • verify payment where necessary;
  • prepare and package the products; and
  • transfer the shipment to the applicable carrier.

Processing time is separate from carrier transit time.

Orders placed on weekends or statutory holidays may begin processing on the next applicable business day.

During periods of high order volume, promotions, product launches or holidays, processing may take longer than usual.

Where applicable law establishes specific delivery or performance requirements, those requirements will prevail.

3. SHIPPING RATES

Shipping rates, where applicable, are calculated or displayed during checkout based on factors that may include:

  • delivery destination;
  • product dimensions;
  • product weight;
  • shipping method; and
  • carrier rates.

The applicable shipping charge will be disclosed before the customer completes the purchase.

If Vikingo offers free shipping as part of a promotion or specific offer, any applicable conditions will be disclosed as part of that promotion.

4. DELIVERY ESTIMATES

Estimated delivery times may be displayed during checkout or communicated after an order has been placed.

Unless expressly stated otherwise, delivery dates and transit times are estimates and not guarantees, subject to applicable consumer protection law.

Delivery may be affected by circumstances outside Vikingo's reasonable control, including:

  • carrier delays;
  • severe weather;
  • transportation disruptions;
  • road closures;
  • high-volume shipping periods;
  • remote delivery locations;
  • natural disasters;
  • labour disruptions; or
  • other logistical circumstances.

We will make reasonable efforts to provide customers with available information concerning material shipping delays.

Nothing in this section limits any statutory right a customer may have when a product is not delivered within a period required by applicable law or the applicable consumer agreement.

5. ORDER TRACKING

Where tracking is available, customers may receive shipping confirmation containing tracking information after their order has been transferred to the carrier.

Tracking information may take some time to become active after the shipping label has been created.

Once a shipment has been transferred to the carrier, tracking updates are generally provided by the applicable carrier.

6. LARGE OR HEAVY PRODUCTS

Certain Vikingo barbecue barrels, accessories or product combinations may qualify as large, oversized or heavy shipments.

Depending on the product and destination:

  • different carriers may be used;
  • delivery times may vary;
  • additional handling may be required; or
  • specific delivery arrangements may apply.

Any additional shipping charge payable by the customer will be disclosed before completion of the purchase or otherwise agreed with the customer where permitted by law.

Customers should ensure that the delivery location is reasonably accessible for the type and size of product ordered.

7. SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review:

  • recipient name;
  • street address;
  • apartment, suite or unit number, where applicable;
  • city;
  • province or territory;
  • postal code;
  • telephone number; and
  • email address.

If you notice an error in your shipping information, please contact Vikingo Customer Service as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered the fulfilment or carrier process.

8. INCORRECT OR INCOMPLETE ADDRESSES

If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, the carrier may return the shipment to Vikingo or require additional delivery arrangements.

To the extent permitted by applicable law, the customer may be responsible for reasonable additional shipping costs resulting directly from incorrect or incomplete delivery information provided by the customer.

We will contact the customer where additional information or payment is reasonably required before reshipping an order.

9. FAILED DELIVERY ATTEMPTS

Carriers may make one or more delivery attempts or direct a shipment to a pickup location depending on their policies and the delivery area.

Customers are responsible for following carrier instructions regarding delivery or pickup.

If an order is returned to Vikingo after unsuccessful delivery attempts or failure to collect the shipment, we will contact the customer to determine the appropriate next step.

Additional shipping charges may apply where permitted by law and where the failed delivery resulted from circumstances attributable to the customer.

10. DAMAGED SHIPMENTS

Customers should inspect their order as soon as reasonably possible after delivery.

If your Vikingo product arrives with visible shipping damage, please contact Vikingo Customer Service promptly.

To help us assess and resolve the issue, please retain the packaging and provide, where reasonably possible:

  • your order number;
  • photographs of the shipping box or external packaging;
  • photographs of the shipping label;
  • photographs or video showing the damage;
  • photographs of the affected product or components; and
  • a brief description of the issue.

Please do not discard the original packaging until the claim has been reviewed, as the carrier or Vikingo may require photographs or inspection of the packaging.

Where the product was damaged before or during delivery, Vikingo will provide the appropriate remedy in accordance with our Return, Refund & Warranty Policy and applicable law.

11. MISSING OR INCOMPLETE ORDERS

If your order arrives without a product, accessory or component that should have been included, please contact Vikingo Customer Service promptly.

Please provide:

  • your order number;
  • details of the missing item or component; and
  • photographs of the products and packaging received, where reasonably requested.

Once the issue has been verified, Vikingo will take appropriate steps to resolve it.

12. PACKAGES MARKED AS DELIVERED

If tracking information shows that an order has been delivered but you cannot locate it, please:

  • check the delivery location carefully;
  • check with other members of your household or building;
  • check any designated safe delivery area;
  • review any delivery photograph or notice provided by the carrier; and
  • contact the carrier where appropriate.

If the shipment still cannot be located, please contact Vikingo Customer Service so we can review the available shipping information and determine the appropriate next steps.

The handling of lost shipments will depend on the circumstances, carrier investigation and applicable consumer protection law.

13. LOST SHIPMENTS

If tracking information indicates that a shipment may have been lost in transit, please contact Vikingo Customer Service.

We may initiate an investigation with the applicable carrier.

Customers may be asked to provide information reasonably required by the carrier to investigate the shipment.

Where a shipment is confirmed lost before delivery, Vikingo will provide an appropriate remedy in accordance with applicable law.

14. REFUSED SHIPMENTS

If a customer refuses delivery without a reason attributable to Vikingo or the condition of the shipment, the order may be returned to us.

To the extent permitted by applicable law, reasonable shipping or return transportation costs associated with a voluntary refusal may be deducted from any applicable refund.

This provision does not limit a customer's rights where:

  • the wrong product was shipped;
  • the shipment was materially damaged;
  • the product does not conform to the agreement; or
  • the customer otherwise has a statutory right to refuse or cancel the transaction.

15. ORDER CANCELLATIONS BEFORE SHIPPING

If you wish to cancel an order, please contact Vikingo Customer Service as soon as possible.

If the order has not yet entered the shipping or fulfilment process, we will make reasonable efforts to process the cancellation.

If the order has already been shipped, the applicable return process may apply.

Nothing in this section limits any statutory cancellation rights available under applicable Canadian consumer protection law.

16. DELIVERY DELAYS

Although we work with carriers to deliver orders within the estimated timeframe, delays may occasionally occur.

If there is a significant delay, customers may contact us for available information regarding their shipment.

Vikingo will comply with any mandatory delivery deadlines, cancellation rights, refund obligations or other remedies required under applicable provincial or territorial consumer protection legislation.

17. QUÉBEC CONSUMERS

Consumers in Québec may have additional rights concerning distance contracts and delivery under the Consumer Protection Act (Québec).

Nothing in this Shipping Policy is intended to restrict or waive those rights.

Where Québec consumer protection legislation provides a consumer with a right to cancel a distance contract because goods have not been delivered within the applicable period, the statutory requirements and remedies will apply.

18. RETURNS

Shipping a product back to Vikingo is governed by our Return, Refund & Warranty Policy.

For voluntary change-of-mind returns, customers may be responsible for return shipping costs as described in that policy.

Where a return results from a verified manufacturing defect, an incorrect product, shipping damage or another circumstance for which Vikingo is responsible, return shipping will be handled in accordance with our Return, Refund & Warranty Policy and applicable law.

19. SHIPPING PROMOTIONS

From time to time, Vikingo may offer free or discounted shipping promotions.

Promotional shipping offers may be subject to:

  • minimum purchase requirements;
  • specific products;
  • specific geographic areas;
  • promotional periods; or
  • other conditions disclosed with the applicable offer.

Promotions may be modified or discontinued for future purchases, but changes will not retroactively alter a completed transaction where prohibited by law.

20. CONTACT US

For questions regarding shipping, delivery, tracking, damaged shipments or missing orders, please contact:

Vikingo Canada Customer Service

When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.

This Shipping Policy forms part of the terms applicable to purchases made through the Vikingo Canada online store.

If any provision of this Shipping Policy conflicts with a mandatory requirement of applicable Canadian federal, provincial or territorial consumer protection law, the applicable legal requirement will prevail.